Appointment Policy

Holistic Health is an appointment-only practice personally operated by the practitioner, with intentionally limited capacity.

To ensure you secure your preferred date and time, we strongly recommend booking all appointments 2–3 weeks in advance.

Our website displays real-time availability
You may also call or text our office for assistance
A valid credit card is required to reserve your appointment

Because each visit is dedicated to personalized regenerative care, we appreciate your understanding and respect for our concierge model.

Consultations Policy

All consultations are conducted directly by the practitioner. We believe that well-informed clients with realistic expectations achieve the best long-term results.

New Patient / Discovery Consultations

Designed for individuals and families new to the practice, these include:

Comprehensive review of:
- Health history
- Biomarkers
- Lifestyle and wearable data
- Personal goals
Education on root-cause care vs. symptom management
Overview of personalized treatment options, including:
- Bioidentical HRT
- Peptides
- Stem cell therapy
- EBOO
- PRP
- IV therapies (including procaine)
- Sexual wellness (P-Shot® / O-Shot®)
- Natural aesthetics
- Advanced diagnostics (mold, Lyme, heavy metals)
- Concierge coaching
A fully customized treatment blueprint and action plan

Follow-Up Consultations

For existing patients to monitor progress and optimize results:

Updated biomarker and Vitality Score review
Protocol adjustments and coaching
Targeted discussions on active therapies
Ongoing support, troubleshooting, and planning

Consultation fees are discussed transparently during booking.

Cancellation Policy

As an appointment-only practice with limited availability, each session is reserved exclusively for you.

24-hour notice is required for cancellations or rescheduling
Less than 24 hours’ notice or no-shows incur a $100 fee
Arrivals more than 15 minutes late may require rescheduling

We appreciate your cooperation in helping us maintain a high standard of care.

Pricing & Prepayments Policy

Pricing is subject to change at any time
All costs are discussed during consultations or booking

Prepaid Services

Must be used within 12 months of purchase
Unused credits expire after one year and do not roll over

Memberships

Included sessions and credits apply only within the active membership period
No rollover of unused benefits

Payment Issues

In cases of:

Chargebacks
Fraud alerts
Declined transactions

We reserve the right to:

Suspend card privileges
Require payment via cash or certified funds

Returns & Refunds Policy

Due to the highly personalized nature of our services:

No refunds are provided after services are rendered

Prepaid Services & Memberships

Refundable within 10 days of purchase only if unused
After 10 days or once services begin → non-refundable

Additional Notes

Gift cards are non-refundable and non-exchangeable
No retail products are sold

All refund requests are reviewed case-by-case at our discretion.

Pet Policy

For safety and health reasons:

No pets allowed
Only working service animals are permitted

Privacy Policy

Your privacy is a top priority.

We are committed to:

Collecting personal information only for specified purposes
Using data strictly for intended and compatible uses
Retaining data only as long as necessary
Ensuring accuracy and relevance of stored information
Protecting data with appropriate security safeguards

Information We May Collect

Device type, IP address, and device ID
Pages visited and interactions
Referral sources and search terms
Approximate location via IP

Your Rights

You may request account deletion at any time by emailing:
info@yourholistichealthconcierge.com

Some information may be retained as outlined in our privacy policy.

Indemnification

You agree to defend and hold harmless the Company and its related parties from any claims, damages, or expenses arising from:

Use or inability to use services
Treatments received or provided
Travel related to treatments
Interactions with other users
Violations of this agreement
Unauthorized account usage
Harm caused by actions or negligence
Use or disclosure of user content
Violation of intellectual property or other rights